Posted by Richard Watt on 12 March 2020 02:23 PM
Friendly URL for this page: https://support.dom.uab.edu/remote
In response to numerous HelpDesk requests, we have decided to compile a list of IT resources that are available for remote computing. Because of the dynamic nature and uniqueness of user requests and complexity of our organization with two systems/networks (UAB and HSIS), we recommend contacting DOM IT first for custom tailored assistance. We will gladly assist you to ensure that you are properly setup for remote access. When necessary, we will also work with UAB IT and/or HSIS for your enterprise level access that is often required for remote connection.
We hope the list will be helpful to you. For prompt and tailored assistance, please contact DOM IT for all technical matters.
DOM IT Contact Info
Nazmul Islam, Director of IT
Bryan Duke, Information Systems Manager I (HelpDesk)
Richard Watt, Information Systems Manager I (Infrastructure)
UAB IT Guidance
UAB IT has also created a website for guidance related to this topic: https://www.uab.edu/it/home/remote-work
Visit https://www.oneuabmedicine.org/coronavirus (BlazerID protected) for information pertaining to HSIS and their systems.
New Computer Request
DOM IT bulk purchases Dell computers for aggressive price discounts and quicker deployment. You can order a computer here: https://dmsrv.dom.uab.edu/surveys/?s=PAKKPTF8K3
If you need a Mac or Surface Pro tablets, we will be happy to get you a quote, which you can use to place your orders in Oracle/Lawson. Once you receive your order, please contact us so that we configure your new computer to DOM IT/UAB/HSIS standards.
NOTE: DOM IT does not have permission in Oracle/Lawson to place your orders. Please contact your own financial person for assistance.
UAB Computers Taken Home For Remote Work
If you take UAB/HSF computers home for remote work, please ensure that you have proper approval from your supervisor. You can submit your request at https://redcap.dom.uab.edu/surveys/?s=DCHKDW3R4T
Your office computer should already have an Antivirus software managed by DOM IT or your primary IT support provider. It’s extremely important to have Antivirus on your home computer as well. UAB IT recommends Microsoft Security Essentials for PCs and SOPHOS for MAC.
You can download Antivirus for free from UAB On the Hub website: https://uab.onthehub.com (BlazerID protected).
Other Software Packages
UAB offers free or heavily discounted software packages (i.e. Microsoft Office, EndNote, Adobe) for its employees, even for home/personal computers. You can explore the options at UAB On the Hub website: https://uab.onthehub.com (BlazerID protected). Software Renewal Licenses can be obtained from here.
NOTE: Please be aware of the licensing terms. Some products offered through UAB On the Hub are only licensed for home/personal systems and cannot be installed on UAB-owned systems.
VPN software is necessary for certain UAB core/central applications. You can download UAB VPN from https://www.uab.edu/vpn/
Installation and other instructions can be found here.
HSIS VPN is necessary for remote access to most HSF financial and/or clinical applications. You can submit your own request for HSIS VPN and RSA token (for two-factor authentication) here. Be sure to ask for a FULL VPN profile.
For help troubleshooting your PIN, please visit the UABHS Token Self-Service Console at https://mytoken.hs.uab.edu/console-selfservice/.
UAB IT has adopted DUO multi-factor authentication for their systems.
For HSIS systems and the hospital network, you will need two different types: an RSA Token and Microsoft's Multi-factor Authentication (MFA).
As of 19 March 2020, the hospital has exhausted its limit of RSA tokens.
To request a new (or renew an expired) HSIS RSA Token:
UABMC (Hospital) Email
If you are on the UABMC (Hospital) email system, you can access your email at https://webmail.uabmc.edu
Note: If you are outside of the UAB or HSIS network (i.e., connecting from a home computer), you must meet one of the following options:
Mobile Devices: This site is NOT accessible on Mobile devices. You will need MaaS360/Intune from HSIS to read emails on your Mobile devices.
UAB (Campus) Email
If you are on the Campus email system, you can access email online at https://outlook.com/uab.edu
As long as you have internet access, you should be able to log in with your BlazerID and password. PDF instructions are available.
Map DOM IT Network Drives Remotely
You can follow the instructions below to access network drives on DOM IT managed servers. Most employees will use this.
Map UABFile Network Drive Remotely
If you have a personal share (U: drive or home directory) on UABFile, a server managed by UAB IT, you can follow the instructions they have provided. Please note that most employees will want to use the previous set of instructions for DOM IT network drives.
Remote Access To Office Computer
Remotely connecting to your office desktop can be easily facilitated by calling DOM IT HelpDesk. Depending on which network (Campus or Hospital) your office computer is on, you will need a VPN software (either UAB VPN or HSIS VPN) and native Remote Desktop tool to connect to your office computer. Contact DOM IT first.
Setting Out of Office (OOO) Message for E-mail
If you will be out of office or on vacation for an extended period of time, it's better to set an Out of Office message for your email. The steps are below.
UAB Telephone (Cisco VOIP Phone)
IMPORTANT: So that the telephone network system is not congested, it's recommended to leave an Away message with your alternate contact info rather than setting up Call Forwarding.
Away Message (Cisco VOIP): To setup an Away (out-of-office) Message on your Cisco phone:
Away Message (OLD Meridian digital phones): To setup an Away (out-of-office) Message on your Meridian phone:
Call Forwarding: UAB Cisco phones can be set up to forward calls to another phone number. Set this up on your physical handset by pushing the Forward All button from the menu and then enter the forwarding number. To turn off, push the Forward Off button from the menu.
HSIS: Telephone Forwarding Instructions (Meridian and VOIP phones). Contact HSIS Telecom at 205-801-0090 or firstname.lastname@example.org.
HSIS Citrix provides remote gateway to many clinical (i.e. IMPACT) and financial applications. You will also need RSA token for passcode.
https://citrix.hs.uab.edu (IMPACT password and RSA Token needed)
Both UAB and HSF offer their version of Kronos. Access yours here:
Communication Tools (Web-conference)
HSF Users: Skype information can be found here.
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Beware: Malicious emails threaten to hold files hostage
Posted by Richard Watt on 28 October 2015 11:10 AM
UAB users have been hit in the past day with emails containing malicious attachments that could encrypt users' files, enabling attachers to hold the files for ransom.
The recent emails contain unzipped Word document attachments that pretend to be a job applicant's resume or CV. The image below is similar to what users have received:
When the user opens the attachment, a particularly nasty malware called CryptoLocker is released onto the user's computer.
CryptoLocker malware holds the user's machine hostage by encrypting all of the user's files, making them inaccessible without the required passkey.
The attacker offers the victim the passkey for a fee of a few hundred dollars, often paid by entering a prepaid credit card number the victim must purchase.
There is no way to simply remove the malware. The user must either pay the ransom (which does not always work) OR if they keep consistent backups, rebuild the machine and load the backup onto it.
Anyone who receives such an email is urged to report it to the DOM IT Help Desk.
Follow these tips to avoid phishing and other scam emails:
[via UAB IT]
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Holiday Phishing emails and online scams
Posted by Nazmul Islam on 13 December 2013 12:21 PM
It came to our attention that quite a few phishing emails and online scams specially with the context of holiday season are in circulation. Phishing emails are basically fraudulent emails that pretend to have come from legitimate company or user. Phishing emails attempt to entice users to submit private information or install unwanted programs such as malware, virus, trojan, etc. We urge everybody to exercise safe computing and be extra cautious on emails and Internet links. If you notice that your computer is behaving strangely, showing pop-ups, or is unusually slow, please contact us immediately.
We want to emphasize these security best practices on emails from unknown users:
On your home computers, please also make sure that your computer is protected with an AntiVirus software and is up-to-date.
Refer to these sites for more information:
Contact DOM IT if you have any question!
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ALERT: Phishing E-mail is being distributed
Posted by Nazmul Islam on 19 July 2013 09:21 AM
If you recieve an email seemingly from IT Alert (email@example.com) asking you to confirm your BlazerID and Password in response to an unauthorized login attempt, please IGNORE and DELETE that message. It's a phishing email that's being distributed to UAB users. Phishing refers to an email that attempts to entice users to surrender personal and confidential information.
Below is a screenshot of the email.
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UAB IT Requires Users to Change BlazerID Password
Posted by Nazmul Islam on 15 July 2013 12:21 PM
IMPORTANT: UAB IT Requires Users to Change BlazerID Password
UAB is kicking off a campaign to require that all UAB employees, staff, and students change their BlazerID password. Beginning today (7/15/2013), emails are being sent to notify all users of this requirement. The password changes must be implemented within the next two weeks (by July 30, 2013) or the BlazerID will be blocked and users will not be able to access UAB systems.
For more information: visit http://www.uab.edu/changepassword
To change your BlazerID password: visit https://idm.uab.edu/bid/pwd
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Ten Ways to Work More Securely (By UAB HIPAA Security Officer)
Posted by Nazmul Islam on 12 July 2013 12:14 PM
The security of your computer and data is crucial for you and the success of UAB/UABHS. Lost or stolen information can expose confidential or personal information. The more you do to keep your computer secure, the safer your information will be. Use these 10 tips to learn ways you can help protect your computer, your data, and our networks.
1. Work with HSIS or UAB IT
Make sure that you install all of the patches and updates that your vendors recommend. In addition to installing Windows and Office updates, HSIS or UAB IT might require you to install additional software, such as a firewall or a customized product solution. Making these regular installations will keep your computer and our networks as secure as possible.
2. Use strong passwords
Passwords provide the first line of defense against unauthorized access to your computer, and a good password is often underestimated. Weak passwords provide attackers with easy access to your computer and network. Strong passwords are considerably harder to crack, even with the latest password-cracking software.
A strong password:
3. Don't enable the Save Password option
Make it mandatory for you—or someone else trying to access your computer—to enter your password on all operating system or application settings. If a dialog box prompts you about remembering the password, rather than requiring you to enter it, just choose no. Allowing the password to be saved negates having the password at all.
4. Use network file shares instead of local file shares
Rather than opening up your computer to co-workers, use network file shares to collaborate on documents. And restrict access to the network file share to only those who need it. If you're working on a team, you have lots of other options—for example, Microsoft SharePoint Workspace 2010.
5. Lock your computer when you leave your desk
If you're going to be away from your desk for a while, make sure your computer is locked.
To lock your computer:
REMEMBER - CTRL+ALT+DELETE before you leave your seat!
6. Use password protection on your screensaver
Sometimes you're away from your desk for longer than you unexpected. Plan for those situations by setting up your computer so that it locks itself after a specified amount of time.
7. Encrypt files containing confidential or business critical files
You keep valuable and sensitive data on your computer. Encrypting your data keeps it as secure as possible. To help keep unauthorized people from accessing your data—even if your computer is lost or stolen—you should encrypt all sensitive data. We highly recommend that you learn how to encrypt a file or folder to keep it safe.
8. Don't open questionable emails
If an email message just doesn't look right, it probably isn't. Forward the email message to your IT administrator to verify before you open it.
9. Encrypt email messages when appropriate
If you're sending confidential or business-critical information, encrypt the email and any files attached to it. Only recipients who have the private key that matches the public key you used to encrypt the message can read it.
10. Use the Junk Email Filter in Outlook
Receiving spam, or junk email messages, isn't just annoying. Some spam can include potentially harmful viruses that can cause damage to your computer and your company's network. The Junk Email Filter reduces the amount of junk email messages, or spam, you receive in your Inbox. Good news—if your junk mail filter is already active, you can always change the settings.
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