Knowledgebase : Software Tips

If you want to just get rid of one particular email
address that is popping up in your Entourage auto-fill, add that bad address you
ultimately want to delete into your Address Book, then delete the new entry.
That should clear it out.

  • Go to this website
  • Choose the latest version of Turning Point. (If .NET is already installed, then download the version without it included).
  • You must fill out a registration form to download the software. Make sure you provide a valid email address.
  • After submitting the form, check your email. Click on the download link provided in that email and save the file to your desktop.
  • Double-click on the setup.exe file on your desktop to install Turning Point.
  • The first time you run the software, you will need to activate your copy. Choose "activate over the web" and then choose "I want to evaluate TurningPoint" and click next.

This is caused by a Groupwise add-in. To fix this problem, remove the Groupwise add-in (either Gwxlus.xla for Groupwise 5.1 or Gwxl97.xla for Groupwise 5.2 and later).

Search for the Groupwise add-in in the following folders:

  • C:\Program Files\Microsoft Office\Office\Xlstart
  • C:\Program Files\Microsoft Office\Office10\Xlstart
  • C:\Windows\Application Data\Microsoft\Excel\Xlstart
  • C:\Documents and Settings\ User name \Application Data\Microsoft\Excel\XLSTART (whereUser name is your user name)
  • C:\Winnt\Profiles\ User name \Application Data\Microsoft\Excel\Xlstart (where User name is your user name)
  • Open the folder that is specified in Excel options, in the At startup, open all the files in box on the General tab of the Options dialog box.;en-us;828484

Visit this Health System Site to signup or complete online GE Centricity (IDX) eTraining


First, let me reassure you that, most likely, inappropriate emails are NOT being sent from your account. Spammers are using a technique called email spoofing to circulate these emails.

From :
E-mail spoofing is a term used to describe fraudulent email activity in which the sender address and other parts of the email header are altered to appear as though the email originated from a different source. E-mail spoofing is a technique commonly used for spam e-mail and phishing to hide the origin of an e-mail message. By changing certain properties of the e-mail, such as the From, Return-Path and Reply-To fields (which can be found in the message header), ill-intentioned users can make the e-mail appear to be from someone other than the actual sender.

So, emails look like they are coming from your account, but in fact they are being sent by a spammer to look like they’re legitimate email. There is absolutely nothing that can be done about this, unfortunately. You should just continue to delete these messages.

  1. Exit Outlook.
  2. Open the Windows registry editor.
    • Browse to My Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Options.
    • On the Edit menu, point to New, and then click DWORD Value.
    • Type the name DumpsterAlwaysOn.
      • Note: Do not type any spaces in the name.
    • Set the DWORD value to 1.
  3. Restart Outlook.

The following ports need to be open through Windows Firewall in order for the VA Remote Desktop to work:

  • TCP 363, 443
  • UDP 500, 4500, 10000, 443

There is a registry key in:

It contains a key called "OutlookSecureTempFolder ". Delete that key and restart Outlook, and the embedded images will show up.

(accessible through hummingbird 3270)

You will then receive a CICS session window

Next hit the pause/break key on your keyboard in the right corner by the numbers

finally on the black screen type "mpac" (no quotes) and hit enter

This should bring you to the Healthquest login. Enjoy

  1. Locate the Outlook Temporary Items folder by opening the Registry and locating HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
  2. Navigate to the value of this Key. It should be something like: %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ where OLK3D is some randomly generated string that always starts with OLK
  3. Quit Outlook
  4. Delete the contents of the folder
  5. Launch Outlook

This is a problem with the SSL cert generated by the new Filemaker Pro 8 install. The "solution" as found is to:

# Deactivate FileMaker Pro if applicable (select Help > Deactivate) and un-install FileMaker Pro.
# Set the client machine system clock to a time prior to September 22, 2008.
# Re-install FileMaker Pro.
# Set the client machine system clock to the current time.

Or - you can copy the server.pem cert from another client and put it in Applications -> FMP -> (right click) -> show package -> /Contents/MacOS -> server.pem (not recommended, as you really don't want multiple copies of a cert floating around).

This issue is fixed by updated versions of FMP 9.

This is usually caused by a faulty HP driver. (Hint: make  sure to download the "full package" drivers).

Microsoft has released a "fixit" program for this error. Download it here:

When you run the fixit tool, there will be two options. Light mode makes changes to the spooler that should not require you to make any additional changes. Full mode will restore the print spooler to default settings and require that you reinstall your printers.

The NIH Public Access Policy has been implemented to ensure that the public has access to the published results of NIH-funded research. As a condition of award, the policy requires scientists to submit final peer-reviewed journal manuscripts that arise from NIH funds to the PubMed Central digital archive. Many journals are automatically submitting all NIH-funded published articles to PubMed Central, so no action is necessary for these papers. (If a journal is not on the list, other submission methods are available.)

What has changed?
As a result of this policy, anyone submitting an application, proposal, report, or review to the NIH must include the PMC reference number (PMCID) when citing applicable papers that they author or that arise from their NIH-funded research. "Applicable Papers" includes any manuscript you cite that is peer-reviewed; and, is accepted for publication in a journal on or after April 7, 2008; and, arises from direct funding from an NIH grant, cooperative agreement, contract, Intramural Program, or an NIH employee. (If you are having trouble finding a PMCID for a cited reference, make sure it meets these criteria.)

Difference Between PMCID & PMID
The PubMed Central reference number (PMCID) is different than the PubMed reference number (PMID). PubMed is an index of abstracts, while PubMed Central is an index of full-text papers. The PMCID is posted in PubMed as soon as an article has been successfully processed by PubMed Central, which usually occurs around the time of publication.

Using Endnote
If you are using Endnote X3 or later, you do not need to update the Endnote program. If you are using an earlier version, you will need to visit Endnote's site and follow the detailed instructions there to update your Endnote program.

Please Note: After Endnote has been updated, you still need to update your existing library to include PMCID! Endnote will not automatically retrieve the PMCID for existing references. However, once you have updated the Endnote program, new references will include the PMCID number.

There are two choices for updating your existing references to applicable papers.

  1. Recreate your library in a "new library", searching PubMed using Endnote to get your references.
    • Pro: No manual updating of the Endnote library.
    • Con: you need to re-insert the new library references into your grant document.
  2. Manually edit your existing Endnote library.
    • Pro: After the library is up to date, you just have to "format bibliography” for NIH and the PMCID will automagically appear. 

Manually Updating Endnote

  1. Open your Endnote library & sort by year. You will only need to update citations published after April 7, 2008.
  2. Right-click the reference and choose "Edit References."
  3. Make sure to "Show Empty Fields" (right side of toolbar).
  4. Scroll down until you see the "Accession Number". This is the PMID (used for PubMed abstracts). Copy that number.
  5. Get the PMCID field.
  6. Copy the PMCID.
  7. Go back to the Endnote reference "edit" window, find the PMCID field, click below it, and paste in your newfound PMCID.
  8. Save the reference.
  9. Repeat these steps for each reference.
  10. When finished, open your grant document & "format bibliography" in the NIH style. This will insert the PMCIDs at the end of each citation you updated.


  1. Map a drive to \\\eras-cmr (should reconnect at login)
  2. Open folder ERASSERV.2K9
  3. Run pdwsetup
  4. Click Next on opening window
  5. Select UAB Internal Medicine Residency Program and click Next
  6. Select No on …enable this workstation to send/receive document? And click Next
  7. Uncheck box Include ERAS PDWS Repair Database Utility and click Next
  8. Click Next on Destination Directory
  9. Click Next to install
  10. When install is complete, the software will run & should ask to install updates.  Do this.

To resolve this problem, follow these steps:

  1. Back up the user's directory first!!!
  2. Log on to the system by using an administrative user account other than the user account that is experiencing the problem.
  3. Back up all data in the current user's profile folder if the profile folder still exists, and then delete the profile folder. By default, the profile resides in the following location:
  4. Click Start, type regedit in the Start Search box, and then press ENTER.

    User Account Control permission
    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.
  5. Locate the following registry subkey:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  6. Under the ProfileList subkey, delete the subkey that is named SID.bak. 

    Note SID is a placeholder for the security identifier (SID) of the user account that is experiencing the problem. The SID.bak subkey should contain a ProfileImagePath registry entry that points to the original profile folder of the user account that is experiencing the problem.
  7. Exit Registry Editor.
  8. Log off the system.
  9. Log on to the system again.
  10. Restore the user's critical data, i.e. documents, favorites, pictures, etc.

After you log on to the system, the profile folder is re-created.

How to share an Outlook Calendar. 
This is a two part process. The first part is the person wishing to share their calendar. The second part is for the person wishing to access a shared calendar that they have been given access to.
I. Sharing a Calendar

A. In Microsoft Outlook, go to your calendar.

B. While on the ‘Home’ tab (the default view) click on the icon for ‘Calendar Permissions’.

C. In the window that appears (Calendar Properties on the Permissions Tab), click on the ‘Add…’ button.

D. Now you are in the ‘Add Users’ window. Next to search, click on the radio button that says ‘More Columns’. In the field just below that, type in the user’s BlazerID OR their email address.

E. Highlight their name and click ‘Add->’ at the bottom of the window. Then click ‘OK’.

F. Back in the Calendar Properties on the Permissions tab, highlight the just added user’s name. Set their permission level to your calendar by clicking on the drop down box next to ‘Permission Level’. For example, Reviewer will allow the designated user to view your calendar but not edit it.

G. At the bottom of the window, click ‘Apply’ and then click ‘Ok’. You have now shared your calendar with someone. For them so see your calendar, continue to the next section.


II. Accessing a Calendar Shared With You.

A. In Microsoft Outlook, go to your calendar.

B. While on the ‘Home’ tab (the default view) click on the icon for ‘Open Calendar’. In the dropdown menu that appears, select ‘Open Shared Calendar’.

C. In the window that appears, ‘Open a Shared Calendar’, type in the BlazerID OR email address of the user who has shared their calendar with you and click ‘OK’. Their calendar will appear next to yours.

Microsoft AutoUpdate should check for updates periodically and prompt you to download and install them. Please install these updates when prompted!

To check for updates manually, open any Office application (Word, Powerpoint, Entourage, Excel) and then on the Help menu, click Check for Updates.

Link to Adobe site where you can find solutions to common licensing errors or reference codes in Creative Cloud apps version 2019 and later.

How to manually synchronize the Philips Dictation software

Select File -> Select -> Synchronization and highlight all the recordings using SHIFT and select the three dots in the top right and select Finished Transcription. The recordings should be sent to whomever is the Mobile Transcriptionist.