Knowledgebase: Software Tips
Excel - close button appears dimmed and unavailable
Posted by (Inactive) Lacinda Riesland, Last modified by Richard Watt on 13 February 2020 05:40 PM

This is caused by a Groupwise add-in. To fix this problem, remove the Groupwise add-in (either Gwxlus.xla for Groupwise 5.1 or Gwxl97.xla for Groupwise 5.2 and later).

Search for the Groupwise add-in in the following folders:

  • C:\Program Files\Microsoft Office\Office\Xlstart
  • C:\Program Files\Microsoft Office\Office10\Xlstart
  • C:\Windows\Application Data\Microsoft\Excel\Xlstart
  • C:\Documents and Settings\ User name \Application Data\Microsoft\Excel\XLSTART (whereUser name is your user name)
  • C:\Winnt\Profiles\ User name \Application Data\Microsoft\Excel\Xlstart (where User name is your user name)
  • Open the folder that is specified in Excel options, in the At startup, open all the files in box on the General tab of the Options dialog box.;en-us;828484