Knowledgebase: Software Tips
Fix Outlook missing images / red X
Posted by (Inactive) Lacinda Riesland, Last modified by Richard Watt on 13 February 2020 05:36 PM
  1. Locate the Outlook Temporary Items folder by opening the Registry and locating HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
  2. Navigate to the value of this Key. It should be something like: %USERPROFILE%\Local Settings\Temporary Internet Files\OLK3D\ where OLK3D is some randomly generated string that always starts with OLK
  3. Quit Outlook
  4. Delete the contents of the folder
  5. Launch Outlook